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Complaints Procedure

/Complaints Procedure
Complaints Procedure2020-11-10T13:48:15+00:00

Elmtronics’ Complaints Procedure

If you would like to make a complaint, you can call our complaints department on 0191 417 3719 lines are open 9am to 5pm Monday to Friday, (excluding bank holidays), where we will try to resolve the issue if we can.

If you prefer to put your complaint in writing, please write to the address below or email us on info@elmtronics.co.uk.

We will need:

  • a clear, detailed description of what your complaint is about
  • copies of any letters or emails related to the complaint
  • your email address or postal address (so we can reply)

We aim to respond to complaints within 12 hours. If we can’t reply to you within this time, we will let you know and tell you when you can expect a reply.

You can make a formal complaint to our Directors by post, email or by phone.

Write to:
Anthony Piggott
Elmtronics Ltd
Unit 54 Consett Business Park Consett
County Durham
DH8 6BN

Info@elmtronics.co.uk

0191 417 3719