EV Charger Aftercare,
Maintenance & Support

Our dedicated team offer charger maintenance, aftercare and support to our customers.

We’re always on hand to ensure that your electric vehicle charging experience runs smoothly from start to finish. From arranging your survey to planning your installation and settling up your EV charger, we are here for you.

CONTACT OUR SUPPORT DESK

Call (0191) 417 3719 | Email sales@elmtronics.co.uk | Learn more about us

The Electric Car Charger Maintenance Process

Arrange an EV Charging Survey

To ensure that you receive accurate costs for your EV charging station, our team will complete a full survey on your premises. This can be arranged on a date and time that suits you best. Following this, our sales team will be in touch to arrange your final electric vehicle charging quote.

Installation

Once your EV charging survey is complete, we continue to provide you with electric car charger support through installation. Elmtronics only employs engineers that are fully qualified and trained, ensuring your EV charging station is installed to the highest standards.

Annual Safety Test and Maintenance of your EV Charging Station

Elmtronics are dedicated to providing thorough electric car charger aftercare, so your EV charging station continues to run smoothly.

A key element of our electric car charging aftercare process includes an annual safety check and maintenance of your EV charger.

What Does Our Electric Car Aftercare Service Include?

Elmtronics are dedicated to providing thorough aftercare, so your EV charger continues to run smoothly. 

A key element of our aftercare process includes an annual safety check and maintenance of your EV charger. 

Our aftercare service includes:

  •   Maximum 24hr response time for EV charging station failures
  •   Maximum target of 7 working days for EV charger component
    replacement and repairs
  •   Unlimited call outs every year*
  •   Annual safety test and service per charger each year
  •   Access to Elmtronics support portal, knowledge and community
    forums (monitored 8am – 6pm, Mon-Fri)
  •   Charger is updated with the latest firmware available
  •   Maintenance certificate issued on all work carried out 

Contact Us

Contact us to learn more about our smart EV charging services for home, workplace or public, or book a free site survey.

Call 0191 417 3719 or email sales@elmtronics.co.uk.

Book A Survey

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