Electric Charger Aftercare, Maintenance & Support
At Elmtronics, our dedicated team of specialists offer electric car charger maintenance, aftercare and support to each and every customer. We strive to provide you with a first-class service, ensuring we meet your needs and expectations of your EV charging station.
Our team are always on hand to ensure that your electric vehicle charging experience runs smoothly from start to finish. From arranging your survey, to planning your installation and settling up your EV charger, we are here for you.
Discover more about our electric car charging aftercare at Elmtronics by calling our team on 0191 417 3719.
The Electric Car Charger Maintenance Process
Arrange an EV Charging Survey
To ensure that you receive accurate costs for your EV charging station, our team will complete a full survey on your premises. This can be arranged on a date and time that suits you best. Following this, our sales team will be in touch to arrange your final electric vehicle charging quote.
Once your EV charging survey is complete, we continue to provide you with electric car charger support through installation. Elmtronics only employs engineers that are fully qualified and trained, ensuring your EV charging station is installed to the highest standards.
Annual Safety Test and Maintenance of your EV Charging Station
Elmtronics are dedicated to providing thorough electric car charger aftercare, so your EV charging station continues to run smoothly.
A key element of our electric car charging aftercare process includes an annual safety check and maintenance of your EV charger.
What Does Electric Car Aftercare Include?
Once we have your EV charger up and running, our top-rated service has only just begun. Our support teams are always there for you to make sure your EV charger is in perfect condition for years to come.
Our electric car charger aftercare service includes:
- A maximum 24 hours response time for EV charging station failures
- A maximum target of 7 working days for EV charger component replacement and repairs
- Unlimited call outs every year
- One annual safety test and service per charger each year
- Access to Elmtronics support portal, knowledge and community forums (monitored 8am to 6pm 5 days per week).